SERVICE USER PRIVACY NOTICE
Last Updated: 11/07/2026
This Privacy Notice explains how Sabanu Care Ltd collects and uses personal information relating to service users.
Because we provide care services, we process sensitive personal information, including health information.
Information We Collect
We may collect:
Personal Information
- Name
- Address
- Date of birth
- Contact details
- NHS number
- Emergency contacts
- GP details
Health Information
- Medical history
- Care plans
- Risk assessments
- Medication information
- Allergies
- Mental capacity assessments
- Mobility requirements
- Safeguarding information
Financial Information
Where necessary:
- Funding arrangements
- Local authority information
- Payment details
Why We Collect Your Information
We use information to:
- Deliver safe care
- Develop care plans
- Meet CQC requirements
- Protect health and safety
- Liaise with healthcare professionals
- Maintain accurate records
- Meet legal obligations
Lawful Basis
We process information under:
- UK GDPR Article 6
- UK GDPR Article 9 (Special Category Data)
- Health and Social Care legislation
Who We Share Information With
Where necessary we may share information with:
- GPs
- NHS Trusts
- Local Authorities
- Social Workers
- Hospitals
- Pharmacists
- Care Quality Commission (CQC)
- Emergency Services
- Safeguarding Authorities
Information is only shared where lawful and necessary.
Confidentiality
All staff receive confidentiality training.
Access to records is restricted to authorised personnel.
Data Retention
Care records are retained in accordance with NHS Records Management Code of Practice and other applicable legal requirements.
Records are securely destroyed when retention periods expire.
Your Rights
You have the right to:
- Access your records
- Correct inaccurate information
- Request restriction where appropriate
- Object to processing where applicable
- Complain to the Information Commissioner’s Office
Security
We use organisational and technical safeguards including:
- Secure electronic systems
- Password protection
- Access controls
- Staff confidentiality agreements
- Secure document disposal
Contact
If you have questions regarding your personal information:
Sabanu Care Ltd
Email:
info@sabanucare.co.uk
Telephone:
07588 121522