Privacy Policy

Privacy Policy

Last Updated: 11/07/2026

1. Introduction

Sabanu Care Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Sabanu Care Ltd provides domiciliary care and supported living services throughout the United Kingdom.

Website:
https://sabanucare.co.uk

Email:
info@sabanucare.co.uk

Telephone:
07588 121522

Registered Address:

Office 9, Pinnacle House,

Business Centre, Newark Rd, Peterborough PE1 5YD

3. Information We Collect

Depending on how you interact with our website, we may collect:

Information you provide

  • Full name
  • Email address
  • Telephone number
  • Address (where applicable)
  • Details included in your enquiry
  • Any other information you voluntarily provide

Automatically collected information

When you visit our website we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Referring website

 

 

This information helps us improve our website and maintain security.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Provide information about our services
  • Arrange care assessments
  • Process employment enquiries
  • Improve our website
  • Maintain website security
  • Comply with legal obligations

 

We do not sell your personal information.

5. Legal Basis for Processing

Under UK GDPR, we process your information under one or more of the following lawful bases:

 

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests in operating and improving our services 
 

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

  • Remember preferences
  • Improve website performance
  • Analyse website traffic
  • Maintain website security

You can manage or disable cookies through your browser settings.

If required by law, we will request your consent before placing non-essential cookies on your device.

7. Contact Forms

If you submit an enquiry through our contact form, we collect the information you provide solely for the purpose of responding to your enquiry.

We retain enquiry information only for as long as necessary.

 

8. Analytics

Our website may use website analytics services (such as Google Analytics) to understand how visitors use our website.

Analytics data is collected in an aggregated and anonymised manner where possible.

You can disable analytics cookies through your browser or cookie preferences.

9. Embedded Content

Pages on this website may include embedded content such as:

  • Google Maps
  • YouTube videos
  • Social media feeds

Embedded content behaves in the same way as if you visited the external website directly.

These third-party websites may collect data, use cookies and monitor your interaction with their content.

Please refer to their respective privacy policies.

10. Who We Share Your Information With

We only share your personal information where necessary.

This may include:

  • Website hosting providers
  • IT support providers
  • Email service providers
  • Government or regulatory authorities where legally required

All third parties are required to protect your information.

We never sell personal data.

11. How Long We Keep Your Information

We retain personal information only for as long as necessary.

Typical retention periods include:

  • Website enquiries: up to 12 months
  • Recruitment enquiries: up to 12 months unless otherwise agreed
  • Client records: in accordance with health and social care legal requirements

Where longer retention is required by law, we will retain information accordingly.

 

12. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your information against:

  • Unauthorised access
  • Loss
  • Alteration
  • Misuse
  • Disclosure

While no internet transmission is completely secure, we work to maintain appropriate security standards.

13. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where consent is the legal basis for processing

To exercise any of these rights, please contact us.

14. International Transfers

We aim to store and process your personal data within the United Kingdom.

Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR.

15. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children through this website.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

17. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Sabanu Care Ltd

Email:
info@sabanucare.co.uk

Telephone:
07588 121522

Address:

Office 9, Pinnacle House,

Business Centre, Newark Rd, Peterborough PE1 5YD

18. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Website:
https://ico.org.uk

Telephone:
0303 123 1113

Address:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF